Frequently Asked Questions

Our Organization

What is Point of Pride?

Point of Pride is a 501(c)(3) non-profit organization that offers life-changing services for transgender people in need of support. Our programs currently include an Annual Transgender Surgery Fund, a Free Chest Binder Program, a Free Trans Femme Shapewear Program, and an Electrolysis Support Program. We have served thousands of trans folks in all 50 states and 50+ countries.

When were you founded?

Point of Pride was founded in 2016. Formerly, from 2011 through 2016, these programs and services were part of Point 5cc clothing and apparel company. Due to increasing need in the trans community for these support programs, we launched Point of Pride as a separate non-profit entity to maximize the amount of people we help. Learn more about our story

Where are you based?

We are based in Eugene, Oregon. We have board members and volunteers across the country, and we serve the international trans community.

How can I donate?

Thanks for your generosity! You may make a donation quickly and securely via PayPal. Or, you can donate via a check to payable to Point of Pride and mailed to:

Point of Pride
PO Box 10991
Eugene, OR 97440

How can my company become a sponsor?

We offer a variety of sponsorship opportunities so businesses of any size may support our work. For inquiries or in-kind donations, please email [email protected]. Thanks in advance for your generosity!

Do you offer emergency funding or asylum support?

We are so sorry to hear that you are in a situation where you are looking for asylum. No one deserves to feel persecuted or attacked for who they are, and we want to acknowledge that the extreme challenges you are facing are not fair – as trans person, you are normal, unique, and perfectly human. Please know that you are not alone.

Unfortunately, Point of Pride cannot help people get asylum. We do not offer emergency funding, crisis support, or asylum support.

For information about leaving your country and coming to the US, we recommend you visit Immigration Equality’s website at http://immigrationequality.org/contact-us/

Everyone deserves support and understanding. We wish you the best of luck.

Do you offer funding for HRT?

Unfortunately, no. We do not provide financial support for hormone replacement therapy (HRT) at this time.

Annual Trans Surgery Fund

What is the Annual Transgender Surgery Fund?

The Annual Transgender Surgery Fund is a scholarship-like program that provides direct financial assistance to transgender folks who cannot afford their gender-affirming surgeries. Any person who identifies as transgender (FTM, MTF, genderqueer, non-binary, gender non-conforming, etc.) may apply. For full details and requirements, please visit the program’s webpage.

When and how can I apply?

The application period begins at midnight EST on November 1 and runs until 11:59pm EST on November 30. All applications are accepted through the online application form.

Can I still apply if I have health insurance?

Yes, you may still apply for assistance. For our 2019 Fund, 70% of applicants had health insurance but were unsure if their care would be covered. Many had already had their procedure specifically denied or excluded from their plan, and/or were simply unable to meet their deductible and afford the care they need.

Is there an age requirement?

Like most US-based surgeons, we require you to be 18 at the time of your surgery in order to apply, unless you have written consent from both your care provider and guardian.

Is ____ an eligible procedure?

Yes. We accept applications for any gender-affirming procedure. If this surgery is necessary to your transition, you are welcome to apply.

Do I need to submit a letter of recommendation?

Only if you are selected as a finalist. At that time, we will ask you to complete a supplemental application and to submit a letter of recommendation from a medical professional, family, friend, employer, community contact or someone else. This letter is optional but strongly recommended.

Can I mail you my application?

No, we do not accept any application materials or letters of recommendation sent through the mail. All documents must be uploaded via our online application.

Can I apply this year if I have applied in the past?

Yes, you are welcome to apply for the Surgery Fund once every year.

Can I apply if I live in a different country?

Yes, you are welcome to apply for the Surgery Fund if you live outside the U.S. However, due to our non-profit status, all surgeries must be performed in the U.S. That means in order to apply, you have to be willing to travel to the United States to see a surgeon here.

When are recipients selected?

Typically, recipients will be selected and announced in late February or early March.

We are a volunteer-operated non-profit, so sometimes it can take longer than that to process all of the applications and notify our recipients (especially if we receive a high volume of applications.) We appreciate your patience!

I’d like to nominate someone to receive financial aid.

It’s wonderful that you’d like to support trans loved ones in your life by making this nomination. We understand how important access to care is and how much this would mean for them.

However, our program does not take nominations into consideration when awarding funding. To be considered, your friend will need to personally submit an application during our next cycle. This application process is designed to help protect your friend’s privacy, safety, and comfort and keep our processes as fair as possible for all applicants. Thank you for your understanding!

I missed the deadline. Is it too late to apply?

Unfortunately, our application window is only open from November 1 through November 30, and our Board has a very firm deadline on that window simply because we receive so many requests for support.

This is an annual program so we will be accepting applications again next year. You are welcome to apply at that time.

Chest Binder Donation Program

What are chest binders?

Chest binders are specially-designed compression garments help flatten the chest for a more masculine appearance, which helps many transgender youth and adults live their lives more authentically or feel more comfortable in their bodies, and navigate public spaces more safely.

Who qualifies for a free chest binder?

Any person who is trans identified — FTM, genderqueer, non-binary, genderfluid, gender non-conforming, and every other non-cis identity within the trans umbrella — and cannot afford or otherwise safely obtain a binder is welcome to apply.

Do you have an age requirement?

No. Most of our applicants are youth age 24 or younger, but anyone of any age may request a free binder.

How does the program work?

Our program operates on a first-come, first-served basis. After you have carefully read this page and measured yourself, you may apply by filling out our online application. Once submitted, you’ll automatically be added to our waiting list.

Once your binder is almost ready to be mailed out, we will email you to double check your information. At that time, you can confirm exactly how your name should appear on the mailing label, confirm your mailing address, and double check that your size has not changed. You may change your mailing info and binder size at that time, too.

Then you will receive two emails when your binder ships: one from us with the subject “Your Package Has Shipped!” and one from “[email protected]” with your tracking number. You can enter the tracking number at https://tools.usps.com/go/TrackConfirmAction_input and set up text or email alerts for your package. Tracking numbers can take up to 24 hours to fully activate and the USPS site may list the package as “pre-shipment” until it activates.

What kind of binder will I receive?

90% of the binders we send out are brand-new gc2b half binders. Occasionally, we send out binders from Underworks or other manufacturers, but we ensure all binders are sorted against gc2b’s sizing chart. We guarantee you’ll receive a binder in the size you need, but we can’t guarantee the style, color, or manufacturer of the binder.

What does packaging look like?

Packaging for our mailed garments is extremely discrete. Your items will be shipped in a plain white mailing envelope.

Packaging

The sender’s name is “Point of Pride.” Nothing with the words “LGBT” or “trans” appear on the packaging. The package is flexible and will fit inside of most PO Boxes. For street address deliveries, it is usually left inside the mailbox (or on the porch/inside the door in the rare event that the mailbox is too small). Signature is not required and a tracking number will be provided via email when your package ships.

If international, the customs form will list the contents as an “undershirt” or “underwear” and will have the item marked as a gift, but you’ll still want to check with your country’s customs office for how the customs process may affect you. Many of the provided tracking numbers stop working once the package leaves the US, so you may want to check with your local postal service to determine the best method for tracking your package once it’s left the US.

The package will contain your binder, an informational card on safer binding practices, 1-2 stickers, and a note of support meant to brighten your day (written by other trans people, volunteers, and community members.)

How do I know what size I need?

Before you make your request, you need to measure yourself using the guide on this page. Please keep in mind that these garments are sized and graded for compression purposes, so they are designed to fit snugly in order to compress and flatten. Do not intentionally go down in size; you will not be able to put your binder on.

How do I wash / care for my garment?

To help your binder last as long as possible, we recommend you hand wash and hang to dry by air.

You can use cold or warm water to wash your binder. Lather it with some dish soap or laundry detergent, then rinse thoroughly. (You can give the binder a squeeze to get excess water before laying it out or hanging it up to dry.

If you wash it in the evening and leave it out to dry, it should ready to wear by morning.

If you need to dry it using a machine, use a delicates bag to ensure your binder doesn’t get damaged or caught on other clothes, and fluff it for 7-15 minutes.

Is shipping free?

Yes! Shipping is 100% free and covered thanks to donations from our generous supporters.

Do you ship internationally?

Yes! We ship anywhere USPS will deliver. We have provided binders to trans people in 50+ countries.

Please note that shipping may take longer, sometimes up to 3 weeks, depending on your country’s customs. The customs form will list the contents as an “underwear” and will have the item marked as a gift, but you’ll still want to check with your country’s customs office for how the customs process may affect you. Many of the provided tracking numbers stop working once the package leaves the United States, so you may want to check with your local postal service to determine the best method for tracking your package.

How long will I have to wait for my binder?

We average 60 new requests every single day. Even though we ship out hundreds of binders each month, we are a small volunteer-run non-profit with limited resources, so our waiting list is very long. Depending on the size you need, how many other folks also need that size, the donations we receive –  it may take months before you receive your binder.

Keep an eye on our website for information on what month requests we are currently processing. Thank you for your patience, and please know that we are working as hard as we can to get your binder out to you more quickly.

How will I know when my binder is ready?

Once your binder is almost ready to be mailed out, we will email you to double check your information. At that time, you can confirm exactly how your name should appear on the mailing label, confirm your mailing address, and double check that your size has not changed. You may update your mailing info and binder size at that time, too.

Can I have my binder shipped to a trusted friend or relative?

Yes. We can ship your binder to a friend, family member, or another trusted person if you cannot receive it at your house. You can complete the application with your friend’s mailing address, but put your information (such as your email address) for all other fields on the form. This is so we can communicate with you to double check your information and notify you when the binder is about to ship.

Can I accept a binder on behalf of my friend?

Yes. We can ship your friend or loved one’s binder to you. Your friend can complete the application with their information but put your name and mailing address on the form. The most important thing is that the email address is your friend’s, so we can communicate with them to double check their information and notify them when their binder is about to ship.

My contact information or size has changed. How can I update my request?

To update your request, simply refill the request form using the same email address that you originally signed up with. Our system will automatically associate the two requests without you losing your place in line. If you use a different email address – it may affect your place in line.

If you need to update your email address, please email [email protected] using the email address that you originally signed up with and we will manually update your email address.

I currently have a binder that no longer fits. I need a different size. Can I exchange it through Point of Pride?

Unfortunately, we do not have the ability to exchange your binder for a different sized one. If you’d like to donate your new or gently-used binder that doesn’t fit properly, we’ll gladly accept it and mail it out to the next person on our waiting list. However, in order to receive a binder in the size you need, you would have to sign up via our website. You will be added to the end of our waiting list.

I don’t need a binder anymore. How can I cancel my request?

If you no longer need a binder, you can cancel your request here.

I work with a community group that serves the trans community. Can you send us binders?

At this time, we have thousands of folks on our own waiting list for chest binders, which means any donated binders we receive are immediately turned around and shipped out to those waiting. Unfortunately, while we would love to help support groups like yours, we simply don’t have the resources at this time.

I have a that binder I wish to donate to your program. How can I do that?

Thank you for your generosity! We accept all sorts of binders and sports bras, regardless of size, color or condition. You can mail your donated binder to:

Point of Pride

PO Box 10991

Eugene, OR 97440

If you’d like, you can also include a special note of support to your recipient which we’ll include in the package. Get started here

Trans Femme Shapewear Program

What is femme shapewear?

These garments are specially-designed, feminine undergarments that are double-lined in the front for flattening. They are made of a semisheer mesh for breathability, support, and comfort. The stretch mesh holds the body tight, and is made so that you feel safe and secure with a smooth, no-seam silhouette.

If you choose to tuck, these garments make it safer and more comfortable.

We source these undergarments from Origami Customs, so they are designed by and for trans folks of all genders and any size or shape. Learn more about Origami Customs

Who qualifies for a pair?

Any person who is trans identified — MTF, genderqueer, non-binary, genderfluid, gender non-conforming, and every other non-cis identity within the trans umbrella assigned male at birth — and cannot afford or otherwise safely obtain a pair of shapewear is welcome to apply.

Do you have an age requirement?

No. Anyone of any age may request a free pair of shapewear.

How does the program work?

Our program operates on a first-come, first-served basis. After you have carefully read this page and measured yourself, you may apply by filling out our online application. Once submitted, you’ll automatically be added to our waiting list.

Once your garment is almost ready to be mailed out, we will email you to double check your information. At that time, you can confirm exactly how your name should appear on the mailing label, confirm your mailing address, and double check that your size has not changed. You may change your mailing info and size at that time, too.

Then you will receive two emails when your garment ships: one from us with the subject “Your Package Has Shipped!” and one from “[email protected]” with your tracking number. You can enter the tracking number at https://tools.usps.com/go/TrackConfirmAction_input and set up text or email alerts for your package. Tracking numbers can take up to 24 hours to fully activate and the USPS site may list the package as “pre-shipment” until it activates.

What will my shapewear look like?

We source Mesh Hipster Underwear from our friends at Origami Customs. The hipster cut provides modest back coverage. All garments are black in color.

What does packaging look like?

Packaging for our mailed garments is extremely discrete. Your items will be shipped in a plain white mailing envelope.

Packaging

The sender’s name is “Point of Pride.” Nothing with the words “LGBT” or “trans” appear on the packaging. The package is flexible and will fit inside of most PO Boxes. For street address deliveries, it is usually left inside the mailbox (or on the porch/inside the door in the rare event that the mailbox is too small). Signature is not required and a tracking number will be provided via email when your package ships.

If international, the customs form will list the contents as “underwear” and will have the item marked as a gift, but you’ll still want to check with your country’s customs office for how the customs process may affect you. Many of the provided tracking numbers stop working once the package leaves the US, so you may want to check with your local postal service to determine the best method for tracking your package once it’s left the US.

The package will contain your shapewear garment, an informational card on safer tucking techniques, 1-2 stickers, and a note of support meant to brighten your day (written by other trans people, volunteers, and community members.)

How do I know what size I need?

Before you make your request, you need to measure yourself using the guide on this page. Please keep in mind that these garments are sized and graded for compression purposes, so they are designed to fit snugly in order to compress and flatten. Do not intentionally go down in size; you will not be able to put your underwear on.

How do I wash / care for my garment?

Wash in cold water and hang to dry.

Is shipping free?

Yes! Shipping is 100% free and covered thanks to donations from our generous supporters.

Do you ship internationally?

Yes! We ship anywhere USPS will deliver.

Please note that shipping may take longer, sometimes up to 3 weeks, depending on your country’s customs. The customs form will list the contents as an “underwear” and will have the item marked as a gift, but you’ll still want to check with your country’s customs office for how the customs process may affect you. Many of the provided tracking numbers stop working once the package leaves the United States, so you may want to check with your local postal service to determine the best method for tracking your package.

How long will I have to wait to receive my shapewear?

We purposefully limit the number of applications we accept so that our waiting times for recipients are under 8 weeks. Once you have submitted an application, please estimate 6-8 weeks to receive your pair.

How will I know when my garment is ready?

Once your shapewear is almost ready to be mailed out, we will email you to double check your information. At that time, you can confirm exactly how your name should appear on the mailing label, confirm your mailing address, and double check that your size has not changed. You may update your mailing info and size at that time, too.

Can I have my shapewear shipped to a trusted friend or relative?

Yes. We can ship your garment to a friend, family member, or another trusted person if you cannot receive it at your house. You can complete the application with your friend’s mailing address, but put your information (such as your email address) for all other fields on the form. This is so we can communicate with you to double check your information and notify you when it is about to ship.

Can I accept shapewear on behalf of my friend?

Yes. We can ship your friend or loved one’s garment to you. Your friend can complete the application with their information but put your name and mailing address on the form. The most important thing is that the email address is your friend’s, so we can communicate with them to double check their information and notify them when it is about to ship.

My contact information or size has changed. How can I update my request?

We ask you please wait until our team reaches out to you via email to confirm your details. At that time, you may reply with your updated contact information or size.

If you need to update your email address, please email [email protected] using the email address that you originally signed up with. We will manually update your email address and use that to communicate with you moving forward.

I don’t need a binder anymore. How can I cancel my request?

If you no longer need this garment, please email us at [email protected] and we will cancel your request and send your pair to the next person on our waiting list.

Electrolysis Support Program

What is the Electrolysis Support Program?

The Electrolysis Support Program provides free or greatly discounted permanent hair removal services for trans femme folks who cannot otherwise afford them. For full details and requirements, please visit the program’s webpage.

When are recipients selected?

Typically, it takes about 6-8 weeks from the close of our application period. We are a volunteer-operated non-profit, so sometimes it can take longer than that to process all of the applications and notify our recipients (especially if we receive a high volume of applications.) We appreciate your patience!

I’m a trans masculine person who needs hair removal. Can I apply?

Unfortunately, no. At this time, our program only accepts applications from trans people assigned male at birth, including MTF, trans femme, non-binary, and other non-cis identities.

I’ve already had/am currently having hair removal sessions. Can I still apply?

Yes! Please note this information in your application.

I need hair removal on an area other than my face, neck, or in preparation for surgery. Can I still apply?

At this time, our program only covers support for specific areas. Please only apply if you are seeking hair removal services on the face and neck or areas that need hair removal in preparation for a gender-affirming surgery (often bottom surgery.)

I have questions about electrolysis. Where can I learn more?

For general information about the process of electrolysis and other permanent hair removal options, we recommend this article: FAQs About Permanent Hair Removal.

I am an electrolysis provider. How can I support this program?

We are always looking for trans-affirming providers to join our network by offering free or discounted services to the most vulnerable members of our community. Please email [email protected] to get started.